GUARANTEE TERMS & CONDITIONS

OUR GUARANTEE TERMS AND CONDITIONS ARE DETAILED BELOW AND OUTLINE YOUR RIGHTS AS A CUSTOMER SHOULD ANY HEALTH ISSUES ARISE WITH YOUR PUPPY.

Each puppy sold by Little Big Pups is supported with a guarantee relating to the dog’s health. The terms and conditions of this guarantee are defined herein. Please note that Little Big Pups does not require the surrender of Buyer’s dog in any approved and valid claim made with this guarantee.

Once Buyer’s dog has been delivered, Buyer is required to take their dog to their veterinarian within four days (or 96 hours) of delivery for their own puppy health exam. The results of this exam must be sent to Little Big Pups within two days (or 48 hours) upon completion of said exam. If Buyer fails to fulfill this obligation, Buyer’s rights under the guarantee terms and conditions presented herein will be considered null and void.

This guarantee is assumed active upon delivery of Buyer’s dog and limited specifically to the terms and conditions below:

GUARANTEE OVERVIEW

The rights under this guarantee to Buyer are segmented between three different “periods” of their dog’s life, defined herein as:

Stage 1 – Within the first 15 days of delivery

Stage 2 – Within the first 30 months of the dog’s life (defined as 30 months from the dog’s birth date)

Stage 3 – After the dog’s 30 month birthday but before the dog’s 120 month birthday (or 10 year birthday)

The rights provided to Buyer in each stage are exclusive to that stage and do not accumulate or compound. In cases where stages overlap, such as Stage 1 and Stage 2, Buyer is guaranteed compensation according to the stage with the higher compensation limit. For avoidance of doubt, Little Big Pups does not make or offer any guarantees or warranties beyond Buyer’s dog’s 10th annual birthday, nor does Little Big Pups make or offer any guarantees or warranties beyond those set forth in Stage 1, Stage 2 and Stage 3 below.

All health conditions claimed under this guarantee must be diagnosed by veterinary doctors licensed within that veterinarian’s practicing state(s). Little Big Pups reserves the right to engaged its own veterinarian of its choosing in Buyer’s local market for a third-party diagnosis at Little Big Pups’ sole cost, limited to the actual cost of the veterinarian’s services.

In order to submit a valid claim, Buyer must submit any and all associated diagnosis and veterinary paperwork to Little Big Pups within four days of the first veterinarian’s diagnosis. All submissions must be sent to contact@littlebigpups.com and titled “Guarantee Claim – [First and last name]”.

STAGE  1  GUARANTEE

If a veterinarian diagnoses Buyer’s puppy with any contagious illness, Little Big Pups will reimburse Buyer any and all reasonable, customary, documented and actually incurred veterinary bills incurred by Buyer up to the Dog Value amount (as defined in the Sale Terms & Conditions).

STAGE  2  GUARANTEE

If two veterinarians consistently and similarly diagnose Buyer’s puppy with any genetic or heditary condition that adversely affects the health of Buyer’s dog, Little Big Pups will reimburse any and all reasonable, customary, documented and actually incurred veterinary expenses associated with such diagnosis and treatment up to the Dog Value amount.

STAGE  3  GUARANTEE

If two veterinarians consistently and similarly diagnose Buyer’s puppy with any genetic or heditary condition that adversely affects the health of Buyer’s dog, Little Big Pups will provide Buyer with a credit towards another dog from Little Big Pups up to 50% of the original dog’s Dog Value amount.

BUYER OBLIGATIONS

In addition to Buyer’s obligation to have their new puppy examined by their veterinarian, Buyer must meet all other obligations defined under the Sales Terms & Conditions. Should Buyer fail to meet any conditions agreed to upon purchase, Little Big Pups reserves the right to nullify and void Buyer’s rights under this guarantee at its discretion.

APPLICABLE RIGHTS

Buyer’s rights under this guarantee apply only to the original buyer of the dog and are not transferrable to anyone else.

GUARANTEE SATISFACTION

Should a Buyer make a claim under this guarantee and receive an offer of reimbursement in accordance with the guarantee but refuse to accept such reimbursement, Little Big Pups will be considered to have fulfilled its obligations under this agreement and as such be released from further obligations to Buyer.

 

Little Big Pups is your trusted partner in finding your forever friend. Working with the best breeders for the best results.

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